Help
Common questions for buyers and sellers.
Buying
- Browse setups or paints. Checkout remains unavailable until secure payments are activated.
- Once checkout is live, everything you buy appears in My Library.
- Need help with a paid order? Open a private order case. The Refund Policy explains the available outcomes.
Selling
- Open a shop from Sell on ACUROZ. Payouts start when ACUROZ Payments launches.
- Create a draft, upload the file (.sto for setups, .tga for paints, plus an optional .mip spec map), then publish.
- Fees: 20% on Standard, 8% with the Creator plan. ACUROZ covers payment processing and payout costs. See the Seller Terms.
Reports and rights
Spotted something wrong? Use the Report option on any listing, or see Report IP Infringement.
General contact
For a problem with a purchase, open a private order case. Anyone can report a listing or an intellectual-property concern through the routes above.